These are our promises to you:

Cruelty-Free Guarantee: First and foremost, we believe in ONLY offering products backed by our Cruelty-Free Guarantee. That means that none of our products contain animal ingredients or have been tested on animals. In fact, our brand is Peta-approved! Enjoy a guilt-free shopping experience knowing every product lives up to this standard.

10% Charity Pledge Guarantee: At Hero Pet Supplies, we also believe in giving back to charities that share our values. That's why we've pledged to donate 10% of all profits to animal protection charities.

100% Happiness Guarantee: We stand by our 365 day money back guarantee - if for any reason you or your companion animal(s) are not absolutely 100% satisfied with your purchase, you are eligible for a full refund by returning the product(s) within 365 Days.  Please send your refund request to  We will still honor our 10% charity pledge even after your refund is issued.