These are our promises to you:
10% Charity Pledge Guarantee: At Hero Pet Supplies LLC, we also believe in giving back to charities that share our values. That's why we've pledged to donate 10% of all profits to animal protection charities.
Cruelty-Free Guarantee: Our promise to you is that the treats and kibble that we offer are vegan and that none of our products contain animal ingredients or have ever been tested on animals. Period. In fact, our brand is Peta-approved! Enjoy a guilt-free shopping experience knowing that every product lives up to this standard.
100% Happiness Guarantee: We stand by our 365 day money back guarantee! If you or your companion animal(s) are not absolutely 100% satisfied with your purchase, you are eligible for a full refund by returning the product(s) within 365 days - no questions asked. This also applies to treats and kibble, but there's obviously no need to ship back the food. Please send your refund requests to firstname.lastname@example.org. We will still honor our 10% charity pledge even after your refund is issued.
Free Shipping Guarantee: All domestic orders $50 and above are eligible for free standard shipping. However, shipping for international orders is $15 dollars.